OUR COVID-19 PROTOCOLS

This winter it is more important than ever to give yourself and your loved ones a break. Experience the Kristiania in its most private form yet: with a reduced number of rooms and a limited number of guests - for more space, more service, more feel-good factor and last but not least: more safety. Far away from the hustle and bustle of the city and the crowds, in the middle of nature, surrounded by the Austrian Alps breathing the crystal clear mountain air - your very own winter wonderland. And although Lech seems secluded from the rest of the world, world events do not pass us by either. In order for our guests not having to worry, we did so ourselves in advance.

The NEW BASICS, or "Mask is the new black"

  • Wear mouth and nose protection in all public areas of the hotel.

  • Maintain a distance of at least 1 meter from people outside your own household.

  • Wash and disinfect your hands several times a day.

  • Cough or sneeze into a tissue or the crook of your elbow.

  • Avoid touching your face.

  • Avoid shaking hands.

  • If you feel uncomfortable, please stay at home or in the hotel room.

 

We kindly ask all our guest to arrive with a negative PCR Test Certificate - not older than 72h, a negative Anti-Gen Test Certificate - not older than 48h, vaccinated with Certificate or recovered with Certificate. Upon arrival all guest will take an express test. At the hotel express testing is available on a daily basis - free of charge.

Flexibility

Travel protection concept with worry-free COVID-19 cancellation policy. We do offer free cancellation or rebooking up to 48 hours prior to arrival with issues caused by the pandemic. This means that you can either convert your down payment into a voucher that you can redeem at any other future time, or we will pay you back the entire amount paid.​

Testing options

Our guests have the opportunity to undergo an antigen and a PCR test at the hotel.

The Team

  • Our team receives extensive hygiene training and regular updates.

  • Naturally our team members work in the best of health only.

  • The entire team will be voluntarily PCR tested twice every 7 days and adheres to all requirements in their free time also.

  • Before starting work, everyone's temperature is measured and everyone will be Anti-Gen tested.

  • All members of our team wear mouth and nose protection.

  • Mr. Dominik Prenosil is our COVID-19 security expert and is always available to both our team and our guests.

 

Hygiene & Safety

Cleanliness and hygiene have always been subject to the highest standards at Kristiania. Our housekeeping team has also been specially trained on COVID-19 this winter. As before, the guest rooms and public areas will be thoroughly cleaned and ventilated every day. All surfaces are disinfected several times a day. Even the non-accessible rooms for guests such as the back office or the kitchen are subject to strict hygiene requirements and are checked several times a day by our COVID-19 expert. For personal hygiene, tissue boxes and disinfectant dispensers are set up in all public areas of the hotel. Upon check-in, our guests also receive a personal welcome kit with high-quality mouth and nose protection and vegan organic hand disinfectant for the go.

Dining

For the first time ever, only house guests are allowed in the Kristiania Restaurant. This way we can assure our guests that there is sufficient space and the necessary safety distance to other guests at all times. In addition to the restaurant, guests of our 2 bedroom suites also have the option of having us set up a private dining room.

  • Safety distance of at least 2 meters between placed guests

  • A maximum of 10 people per table

  • Service team wears mouth and nose protection

  • In-room dining and private dining menu

 

Spa

Our Private Seventies Spa is only accessible by reservation. The spa area is reserved exclusively for our house guests. The sauna and hot tub are open, all treatments and massages take place without restrictions. If you wish, you can also enjoy your massage on your room. Or perhaps, how about a bath made especially for you and a good glass of wine?

Skiing

Aligned to the respective regulations, the ski lifts will be in operation. The following regulations apply during this year's entire winter season:

  • Mouth and nose protection must be worn in all indoor and winter areas (such as cash desks, lift buildings, etc.). The minimum distance of 1 meter between people outside the household applies everywhere.

  • The employees of cable cars, gondolas, lifts and ski schools who have customer contact are subjected to COVID19 tests and must wear mouth and nose protection while on duty.

  • As things stand at the moment, après-ski as we are used to, will not be possible. There must be a safety distance of 1 meter between visitor groups. Food and drinks must be consumed while sitting down, there is no room for standing.

  • Ski schools reduce the number of participants to a maximum of 10 people per course and group.

As our guest, you can also enjoy the greatest possible comfort on the way to the ski slopes: to avoid queuing, we issue your ski passes directly at the hotel and your ski instructors who have been booked by us will pick you up from the hotel. We recommend private lessons or group lessons for children with a maximum of 4 participants.

Beyond Skiing

This winter our guests have even more options away from the slopes. How about, for example, a snow picnic, a private art tour, a herb hike through the forest or an alpine foot ritual?

Doctors

The Austrian health system is one of the best in the world by international standards. The government's COVID-19 management is a pioneer worldwide and is still constantly being adapted to the current situation. Of course, we are at our guests' disposal with the latest updates. Visitors of Lech have two general practitioners and the pharmacy in Lech available to them. Both doctors can do daily antigen tests, tests in the hotel are also possible.

DR. BEISER ELMAR
General practitioner & pharmacy
Tel .: +43 5583 2032
Mobile: +43 699 17713000

DR. MUXEL REINHARD
General practitioner & pharmacy
Tel .: +43 5583 3300
Mobile: +43 664 1009344

 

Kristiania Lech has been certified with GBAC STAR™ Facility Accreditation. The GBAC STAR™ certification program is based on quality management system principles and relies on comprehensive training upholding the highest standards of cleanliness for colleagues and guests. The GBAC STAR™ accreditation program is based on quality management system principles and relies on comprehensive training upholding the highest standards of cleanliness for colleagues and guests.

About GBAC, a Division of ISSA 
Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery, the Global Biorisk Advisory Council (GBAC), a Division of ISSA, provides training, guidance, accreditation, certification, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, quickly address and/or recover from biological threats and real-time crises. The organization’s services include biorisk management program assessment and training, Forensic Restoration® response and remediation, the GBAC STAR™ facility accreditation program, training and certification of individuals and consulting for building owners and facility managers. For more information, visit www.gbac.org.

About ISSA 
With more than 9,300 members—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners and associated service members—ISSA is the world’s leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment and an improved bottom line. Headquartered in Northbrook, Ill., USA, the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. For more information about ISSA, visit www.issa.com or call 800-225-4772 (North America) or 847-982-0800.

Contact & Updates

Please note that the information given can change at any time. Naturally, we always try to communicate the latest information to our guests. Here you will find the current information on the travel regulations for Austria and for the Arlberg ski region and the Dashboard Vorarlberg.

Alternatively, please contact the Tourism Infoline of the Federal Ministry of Tourism on 0043 - 1 / 71100-605597.

The Kristiania prevention concept and protocol can be viewed at any time in the hotel. The Kristiania team is also always available to answer your questions. Our specially trained expert for everything to do with COVID-19, hygiene and safety is Mr. Dominik Prenosil (Tel: +43 650 6327300 Email: dominik.prenosil@kristiania.at).